The service allows you to send a request through cabatlantic.com to a drivers who are in our network. The TPSP(third party service provider),vehicle or operators of the cabs has sole and complete discretion to accept or reject each request for service. If the TPSP accepts a request, Atlantic cabs notifies you and provides information regarding the TPSP - including driver name, vehicle number - and the ability to contact the TPSP by telephone. So in all there are 3 ways to get the cab
Register then login provide your source and destination & you will get cab at your location.
If anytime you use our services, you enter into a contract with Atlantic cabs (the "Contract"). In order to be able to use the Service, you first need to read and accept the terms and conditions on the website or mobile application. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service.
You may choose to pay for the Services by either the methods:
Booking will be confirmed only when Atlantic cabs drivers or vehicles are available in your network and on receiving your request they can accept or reject depending on their availability and situation. AC will be informing you via sms whether driver has accepted or rejected your request with reason. If the booking is confirmed, you shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call center at 7400686868 in Indore
Cancellation of booking can only be done one hour prior to the time of journey, without any cancellation charges for all services.Cancellation of booking within 1 hour of travel might attract cancellation charges. Instances where booking was made under a Flat Rate, 50% of the fare shall be payable as cancellation fee. Instances where fare is payable as per the taxi meter, 50% of the minimum fare is payable.If advance payment is done from passenger side in on online mode and cancels the trip before 1 hour of booking then the refund will be made in online mode to customers within 5 days.You will be always intimated if your booking is confirmed,cancelled,driver details,ride details and amount paid via sms and email.All these information will also be available on website if you want to see just login on website.
You cannot drink or smoke in the vehicles it is strictly prohibited if found or complaint coming from driver you will be liable to pay additional fees.Secondly you cannot misbehave with the driver you shall also be liable to pay the fees as set out below. In the event you fail to pay fees after the completion of the trip, we may at our discretion, take such steps as may be available to us under law. You shall also be blacklisted as a result of non-payment of fees or misbehaving as the case may be and you shall not be eligible to avail of our Services in future.We have provided a support system and FAQ on website and mobile application.you can raise your issues,suggestions on support ticket or you can directly communicate with us at email address:email@example.com. Atlantic Cabs shall respond to your issues within 24 hours of working days of your reporting the same. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, Atlantic cabs shall not be liable for any damages or losses in the event you are not satisfied with any such resolution.
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the Service or the Application will be settled exclusively by the competent court in Indore, India, unless you notify Atlantic cabs within one month after Atlantic cabs invoking its right pursuant to this provision to commence court proceedings in India, that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by law.
Atlantic cabs is only a service provider or facilitator connecting passenger with the driver so cannot guarantee the availability of a vehicle even though the booking is confirmed. However, we will endeavour to arrange a vehicle for you, failing which, Atlantic cabs shall inform you 10 minutes before the pickup time. Based on your response, Atlantic Cabs shall continue searching for a vehicle. However, such failure in providing a cab shall not make Atlantic Cabs liable for any damages as you have been informed sufficiently in advance of such unavailability.